Reservations

What is the cancellation policy?
A cancellation fee will be enforced if you fail to give us, or your travel agent, sufficient notice before the cancel due date. Cancelation policies vary depending on the reservation. Please review the terms & conditions of the reservation.
Do I need a credit card to make a reservation?
Yes, we require a credit card at the time of booking to guarantee your room. Your credit card will not be charged at the time of booking. We will charge the credit card only when you cancel your reservation beyond the cancellation policy, or do not show up on the arrival date without any notice.
Acceptable credit cards are VISA, JCB, American Express and Diners.
Are there any additional charge?
No, rates include 10% service charge, 8% consumption tax & the Tokyo Accommodation tax.
Is breakfast included in the room rate?
No, breakfast is not included in the room rate. Please choose the breakfast option on the reservation page if you wish to arrange breakfast, or Contact Us for additional arrangements.
Do children stay free of charge?
Children 6 years old and younger may stay free of charge in existing bedding when accompanied by an adult.
I booked on a website other than the hotel website and I need to change/cancel my reservation. How do I do this?
You must go through the booking agent/website that you went through in order to modify or cancel your reservation.

Access

How can I get to the hotel from Narita Airport?
Please see “Location” for major means of access.
How can I get to the hotel from Haneda Airport?
Please see “Location” for major means of access.
Do you offer a free shuttle service from/to the airport?
We do not provide a free shuttle service, however we do recommend the Airport Limousine Bus service. Please see “Location” for further information.

Rooms

What time is check-in and check-out?
Check-in begins at 14:00pm, noon. Check-out is 12:00pm, noon. Check-in/out times may vary depending on reservation. Please review the corresponding terms & conditions.
Is early check-in available?
Early check-in prior to the standard check-in time is available upon availability at the time of check-in and not guaranteed. An extra night reservation is required if you wish to guarantee an early check-in. In case of early arrival, it is possible to leave your luggage in our storage room for free.
Is late check-out available?
Late check-out is available for 1,000 JPY per hour per room until 4:00pm. A one night room fee will be charged if you would like to stay later than 4:00pm. We will be happy to keep your luggage in our storage room for free after your check out .
Can I leave my luggage before check-in or after check-out?
Yes, we will be happy to keep your luggage in our storage room for free before check in or after check out .
Do you have connecting rooms?
No, we do not have any room that interconnects.  We would also recommend you to reserve 2 or more Comfort Twin Rooms, which may be located next door or on the same floor upon request and availability.
Do you have smoking/non-smoking rooms?
Guest rooms at the Shiba Park Hotel 151 are all non-smoking rooms. There is a designated Smoking Room on the 1st floor for guests who wish to smoke.
Is there Internet access?
Yes, wireless access is available free of charge in all guest rooms and in public areas.
What room amenities are available?
All guest rooms have bathroom amenities, hair dryer and sleep wear. Complimentary coffee & tea facilities are also available in-room.